In search of best practices – a usability analysis of Internet Recruitm

Abstrakt

Purpose/Thesis: The aim of the study is to identify good practices in the usability of the Internet Recruitment of Candidates (IRK) services used at Polish universities and, on that basis, to develop recommendations aimed at increasing user satisfaction for study candidates. Approach/Methods: The analysis covered key components of IRK services: the homepage and pages dedicated to individual recruitment processes. Each of these pages was compared across selected university IRKs to identify examples of good practices. The study applied best-practice benchmarking and expert evaluation. Results and conclusions: The analysis identified several best practices across the linguistic, visual, and structural layers of IRK services. These primarily relate to message clarity, navigation consistency, and the reduction of distracting elements, which together enhance the transparency of the recruitment process and strengthen institution identification. Some findings still require verification in user-based studies. Originality/Cognitive value: The study highlights the potential of applying best practice benchmarking to improve web services built on a shared software platform. The formulated recommendations may be adopted both by MUCI (the University Centre for Informatization) to develop the central system and by individual academic institutions to refine their own implementations.