THE UX SPECIALIST IN POLISH LIBRARIES – TASKS, COMPETENCIES, CHALLENGES
BOŻENA JASKOWSKA
https://orcid.org/0000-0002-7484-3161
Afiliacja: Institute of Information Sciences, KEN Pedagogical University of Krakow, Polska
Abstrakt
Thesis/objective – The aim of the article is to attempt to characterize a new, user experience-oriented specialization in the librarian profession in Poland, as well as to indicate the competencies necessary to work as a UX specialist in a library. Based on in-depth interviews, the awareness of and approach to user research with regard to UX on the part of academic library management is characterized, as well as experiences and reflections on this topic. The scope of duties and competencies of a UX designer on the commercial market is characterized and an attempt is made to relate them to work in a library. An analysis of educational curricula in library science studies in Poland is made in terms of UX. Methods – The method of literature analysis was used to characterize the UX librarian profession, while diagnostic survey, in-depth interview technique and case study were used to learn about UX activities in selected Polish academic libraries,
as well as the comparative method in the analysis of library education programs. Conclusions – The UX librarian can play a significant role in improving the
quality of library services by designing the user experience in traditional and digital spaces. The need to get to know the library user in-depth and to conduct
research is deeply rooted in the awareness of the management staff of Polish libraries, and various needs and satisfaction surveys are conducted, but the methodology typical for UX is rarely used. The UX librarian’s competencies relate to designing, conducting research and building UX awareness in the organization
using appropriate tools and programs, and also include a number of soft skills. Curricula of academic library studies include the subject of UX to a minimal
extent.
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https://orcid.org/0000-0002-7484-3161
Afiliacja: Institute of Information Sciences, KEN Pedagogical University of Krakow, Polska
Biogram:
Bożena Jaskowska, Asistant Professor at the Institute of Information Science, Pedagogical University of Krakow, and Deputy Director for Education at INoI. Holds a Ph.D. in Library Science (University of Warsaw, 2007) and an MBA IT (Kozminski University, 2012). Previously served as the long-time Director of the University Library in Rzeszów (2010-2021). Research interests and expertise include UX design, user research, design psychology and metaphors in information ecosystems, as well as library management and marketing. Notable publications include „Organizational Flexibility of Academic Libraries in a Vuca Reality: the Example of the Functioning of Libraries During the Covid-19 Epidemic” in Przegląd Biblioteczny (2020, Special Issue, pp. 70-93); „Problematyka zarządzania bibliotekami w świetle analizy zawartości wybranych czasopism naukowych z lat 2015-2020” co-authored with Magdalena B. Król in Annales Universitatis Paedagogicae Cracoviensis. Studia ad Bibliothecarum Scientiam Pertinentia (2021, Vol. 19, pp. 709-727); and „Lustrzany świat sportowców – user experience platformy treningowej Zwift w świetle badań” in Annales Universitatis Paedagogicae Cracoviensis. Studia ad Bibliothecarum Scientiam Pertinentia (2022, Vol. 20, pp. 691-714).
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